Account Deletion

We're sorry to see you go. This page will guide you through the process of permanently deleting your Moburger account and associated data.

⚠️ Important Warning

Account deletion is permanent and cannot be undone. Once your account is deleted:

All your custom burger creations will be permanently deleted
Your order history will be removed
Your saved favorites and preferences will be lost
You will lose access to any active orders or pending refunds
Your profile information will be permanently erased

Before You Delete Your Account

Please consider these alternatives before permanently deleting your account:

Take a Break: You can simply log out and return anytime without losing your data
Update Preferences: Adjust your notification settings or privacy preferences instead
Contact Support: If you're experiencing issues, our support team may be able to help
Export Your Data: Download a copy of your data before deletion (available in app settings)

What Gets Deleted

When you delete your account, the following information will be permanently removed:

Immediately Deleted:

Personal profile information (name, email, phone number)
Profile picture and preferences
Saved custom burger creations
Favorite items list
Saved delivery addresses
Payment method information (from our systems; check with payment provider for their records)
App settings and preferences

Retained for Legal/Business Purposes (30-90 days):

Order history (for accounting and legal compliance)
Transaction records (as required by law)
Communication logs with customer support

Permanently Retained (Anonymized):

Anonymous analytics data (no personally identifiable information)
Aggregated usage statistics

How to Delete Your Account

You can delete your Moburger account using any of the following methods:

📱

Method 1: In-App Deletion

Delete your account directly from the app:

Open Moburger
Go to Profile/Settings
Tap "Account Settings"
Scroll down and tap "Delete Account"
Follow the confirmation steps

✉️

Method 2: Email Request

Send a deletion request via email:

Send an email to deletion@moburger.com with:

Subject: "Account Deletion Request"
Your registered email address
Reason for deletion (optional)

We'll process your request within 48 hours.

📝

Method 3: Web Form

Submit a deletion request using the form below:

Fill out the account deletion form on this page. You'll receive a confirmation email within 24-48 hours.

📋 Verification Required

For security purposes, we may require additional verification to confirm your identity before processing the deletion request. This may include:

Verification code sent to your registered email
Confirmation of recent order details
Answer to security questions (if set up)

Deletion Timeline

Request Submission: You submit your deletion request through one of the methods above
Verification (24-48 hours): We verify your identity and send a confirmation email
Grace Period (7 days): You have 7 days to cancel the deletion request if you change your mind
Account Deletion (After 7 days): Your account and personal data are permanently deleted
Confirmation: You receive a final email confirming the deletion

💡 Changed Your Mind?

During the 7-day grace period, you can cancel your deletion request by:

Clicking the "Cancel Deletion" link in the confirmation email
Logging into your account (which automatically cancels the request)
Contacting support at support@moburger.com

🗑️ Account Deletion Request Form

Fill out this form to submit your account deletion request

Full Name *

Registered Email Address *

Confirm Email Address *

Phone Number (Optional)

Reason for Deletion (Optional)

Additional Information (Optional)

I would like to receive a copy of my data before deletion (We'll email you a data export)

I understand that this action is permanent and cannot be undone. I confirm that I want to delete my account and all associated data. *

✅ Request Submitted Successfully

Your account deletion request has been received. You should receive a verification email within 24-48 hours. Please check your inbox and spam folder.

Remember: You have 7 days to cancel this request if you change your mind.

After Account Deletion

Once your account is deleted:

You can create a new account using the same email address if you wish to return
Your previous data will NOT be restored if you create a new account
Any outstanding refunds or credits will be forfeited unless claimed before deletion
You will stop receiving all emails from Moburger

Data Deletion for Third-Party Services

If you signed up using Google Sign-In or other third-party services:

Deleting your Moburger account does NOT delete your Google account
You may need to revoke Moburger's access in your Google account settings
Payment information stored by third-party payment processors may need to be deleted separately

Need Help?

If you have questions or need assistance with the account deletion process:

Email: deletion@moburger.com or support@moburger.com
Phone: +244 943 047 836
Response Time: We typically respond within 24-48 hours

Note: This page complies with GDPR "Right to Erasure" (Article 17) and CCPA data deletion requirements. For more information about how we handle your data, please see our Privacy Policy.